Data.gov Catalog
ServiceNow
Published by Office of the Assistant Secretary for Administration and Management
About this dataset
Automation of Enterprise Services customer/employee experiences. Called a Universal Service Management Tool (USMT), ServiceNow is an ITIL-compliant workflow system and database for managing user incidents and problems, IT hardware and software changes, hardware and software assets, and change management processes for the DOL IT infrastructure. ServiceNow also supports several Agency application Help Desks.